Delivery Promise

At Coco Ribbon we make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. To this end, we have several delivery services available and, where possible, you can choose how you would like your order to be delivered. Please note, however, that the delivery of your order may be restricted to a particular service depending on the size, weight and chosen destination of the package. We endeavor to dispatch all orders within 24 hours however we do ask for your patience during busy periods.

Your order will be packed and dispatched, provided:

The item you have chosen is in stock
The delivery address has been verified
Payment has been approved

Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Coco Ribbon cannot take responsibility if a notification card is not left in any instance.

Same Day Premier Delivery

For orders placed before 1pm Monday to Friday (London postcodes’ only). Prices vary depending on postcode.

Next Day Delivery (£7.95)

For Orders placed before 1pm Monday to Friday. (For UK and Northern Ireland). All orders are processed during working hours Monday to Friday so please allow the specified number of working days from placing your order to receipt of delivery. For example if you order on Friday at 5pm deliveries will be made on Tuesday not Monday.

Please Note: Next day delivery can not be guaranteed in all circumstances. At times delays are unavoidable. At any stage please feel free to contact us if shipment is delayed.

Standard UK Recorded Gift Delivery. (£5.50)

For smaller gift orders that aren’t in a hurry to get to you, we can gladly send via Royal Mail Recorded Delivery within the UK. Gift Delivery is available for all orders under £50 and usually takes between 3-5 working days for delivery.

International Delivery (£20-£30)

Price varies depending on Country.

We regularly ship all over the world. Depending on your location, International delivery takes between 3 -7 working days. A signature is required upon receipt.

Please note: cocoribbon.com is unable to calculate local customs and sales tax with all international deliveries. You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods.

Please note there is the possibility of duty charges for all orders delivered outside the EU. Coco Ribbon is not responsible for paying these charges.

Gift Certificate Delivery

For security purposes, Coco Ribbon Currency and Gift Certificates must be sent Special Delivery via Royal Mail within the UK. The price is £7.95. A signature is required upon receipt for Special Delivery.

If you require any further information about ordering online and delivery information, please contact our office on +44 (0) 20 7229 0555 and we will be happy to help with your enquiry. Alternatively please email thegirls@cocoribbon.com